Your Board (Tournament Committee) works hard to build, promote, conduct, score and award 26 events each season.  It would be easy to just post the cancellation policy which appears in our Policy File, but we want our members to better understand the process.  We hope you read this full message, but scroll down to item 4 for official policy.

 

1. REGISTRATION:  When an event opens (the date is always advertised in the Event Schedule>>Open & Upcoming Events section of our site), players have the ability to register & pay, as well as edit their existing registration. These features disappear when the Tournament Director closes registrations.  The ability to self CANCEL remains open until approximately 72 hours before event tee time. 

Some events fill up faster than others; in fact, our popular away venues like Serrano CC (and others) can fill up in only minutes or hours.  If you see the "Add to Waitlist" button, you can register and we will hold your credit card (not charge) and keep you in line.  If a spot opens, the Tournament Director will promote you to the full roster and charge your credit card.  It is incumbent on the member/player to notify the respective Tournament Director if they are no longer interested/available (or simply edit-to-withdraw) so that their card is not charged.

 

2. EVENT PORTAL: Each tournament has it's own web page with multiple tabs.  You can view the details of the event and when registration "Opens", join the event, edit your registration, withdraw, see list of players and other information.  Once the event is concluded, the results will be on this page.  Past events are also available to see under the 'Event Schedule' of our home page.

 

3. GIVING PROPER NOTICE:  Any player whom withdraws using the event portal will receive an automated confirmation.  So will the Tournament Director.  If you don't see a confirmation email from our 'NoReply@golfgenius.com' email address within 24 hours, you should check your Spam or Promotional folders.  If still no message, then contact the Tournament Director directly.  Proper notification should be TIMELY.  In other words, don't wait until the last moment to withdraw if your plans or health change.  Early notification/action is APPRECIATED and helps the Committee organize a great event.  Team events are even more critical.  Late withdrawals cause a 'cascade effect'.

 

4. FORMAL CANCELLATION POLICY:  We follow the NCGA's policy, but are not quite so hardcore.  They require 7-8 days notice to get a refund.  Our policy is "Outside of 72 hours of event tee time, full refund, less $5 admin fee.  Inside 72 hours, no refund".   For team events, it is critical that we have a full week's notice or an entire team could be compromised.

 

5. REFUNDS:  With rare exception, our Treasurer is directed by the respective Tournament Director to issue refunds to those eligible, the week following the event.  The player will receive an email from the Treasurer confirming his actions.

 

Questions regarding our policy can be directed to Brian McClintock, President  brian.ermgc@gmail.com